RICOH Electronic Devices Co., Ltd. is committed to providing products and services that consistently delight and inspire customers.
To achieve this, we:
- 1.Understand customer expectations and needs.
- 2.Create and deliver new values to customers continuously through value co-creation processes.
- 3.Resolve customer complaints promptly, prevent recurrence of problems and forestall problems thoroughly.
- 4.Establish a quality management system and improve the effectiveness of the system continuously.
- 5.Establish quality objectives as targets of our activities from customer perspectives and review the suitability of the objectives through measuring our performance.